Company Mission Statement Updated

August 24, 2010 10:30 by adam
Our Updated Mission –
At SeriousShops.com, we pledge to deliver a supreme all-around customer experience. From beginning to end, we will strive to exceed our customer’s expectations. We will generously provide customer service that is responsive, courteous, knowledgeable, and friendly. We promise to quickly and accurately fulfill orders, in most cases on the same day they are ordered. It is our duty to use efficient and environmentally-friendly practices and materials. Our shopping portals will be well-designed, easy to use, and secure. Our website checkout system will offer our customers a variety of convenient shipping and payment options. Our stores will dominate their niche markets by amply representing the best and latest products those markets have available. Our prices will be competitive, transparent, and straight-forward. We will continuously work to develop and maintain superior inventory levels. Our facilities will be neat, organized, and safe for all.

Why the updated mission?
Upon doing some thinking about the difference between "customer service" & "customer experience", I wanted to make sure that we included the broader concept of all-around customer experience in our mission. I wanted to impress upon our customers and our staff that we care deeply about all aspects of our customer's experience.

What you do and how you do it matters – (A message to our staff)
It has been said that all businesses are in the customer service business. I think “customer service” is often thought of narrowly, though – just as the set of services provided by the customer service department. It’s true that “customer service,” in this sense, is extremely important. However, it's important to note that only about 10% of our customers contact our “customer service” department (either to resolve an issue with an order, ask questions about our products or services, or place an order over the phone). But ALL of our customers have a CUSTOMER EXPERIENCE. SeriousShops.com is in the customer experience business. Customer experience is the bigger picture. It’s the start-to-finish experience that a customer has with our company, from the moment they land on our website to the point they discard the empty box from their order. Perhaps even further, it’s to the point they’re sticking the scoop in their can of chai, or when they’re telling their friends about SeriousShops.com later that week. Customer Experience is everything a customer might encounter with our company. This is precisely why what YOU do is so important. The company promises an experience and YOU deliver it. Whether you’re on the phone with a customer, checking an expiration date, or making sure a box is packed neatly, you are an integral part of our customer experience. Every customer WILL have an experience, and we get to decide together how it will be.

After nearly 10 years -- we're still growing!

August 24, 2010 10:13 by adam
Serious Shops Earns A Position On INC 5000 SeriousShops.com makes the cut for the 2010 annual INC 5000 Ranking!

SeriousShops.com has earned the position of 1643 on the 2010 Inc. 5000, Inc. Magazine’s annual ranking of the fastest-growing private companies in America!

The online listing is here:
2010 INC 5000 List
SeriousShops.com Rank #1643
#86 in Retail!
#39 In Philadelphia!


Shoe Subsidy

August 31, 2009 14:50 by adam

Today, we're making good on our new shoe subsidy program. We're paying warehouse workers up to $40 for any eligible shoes they've bought in the last 30 days and until 9/18/2009.

A lot of other industrial companies and safety minded firms are using similar programs to incentivize safety or to provide a nice perk to folks who are putting a lot of wear and tear on their shoes. Healthy feet are productive feet! We're not the first ones to try this program out, in fact, you could say we're following in the foot steps of other shoe subsidy programs (har har).

 

For a great place to pick up your shoes, try: http://www.zappos.com 
They sport free shipping, free returns, and excellent customer service. 
Not to mention they are run by one of my favorite business people - Tony Hseih
  

And, now for my obligatory goofy image that is sort of related to the post :)  
It's a picture of Shoe Money, of course!

 


Newsletter archive newly added -- Coupons and Ad Details

August 23, 2009 22:06 by adam

We're now publishing all of our newsletters for each of our websites.

Here you can find a record of our coupons, advertisements, specials, and more.

http://www.seriousshops.com/mailers/


See full size image


What makes a disentanglement puzzle great?

August 23, 2009 17:37 by adam

Disentanglement puzzles, aka disentanglements, are the brain teaser puzzles that usually require the removal / extrication of a ring or long oval piece (known as a shuttle). These puzzles will often employ chains or ropes for complexity and/or aestetics. These types of puzzles have a long, long history dating back at least hundreds of years.

 

In general, these puzzles, at first glance, will appear to be unsolvable without force. However, upon closer inspection there are "weaknesses" to be discovered in the design. There are design weaknesses of many kinds, but some of the more common can be described as "loose" joints, "suspicious" gaps, or "pull-overs". The more difficult disentanglement puzzles could require the exploitation of more than one of these weaknesses in concert to reach the solution. In fact, some of the more challenging disentanglement puzzles even use recursive procedures to arrive at the solution (like Patience Puzzle, a super classic, http://www.seriouspuzzles.com/patiencepuzzle.html)

 

ex. of the "Pull-Over" weakness
http://www.seriouspuzzles.com/conestogas.html

ex. of the "Loose" joint weakness
http://www.seriouspuzzles.com/iron.html

ex. of the "Suspicious" gap weakness
http://www.seriouspuzzles.com/ring.html

 

IMHO, the best disentanglement puzzles are the intersection of visual simplicity and obscurity of weakness. They may not be considered the most challenging puzzles. They look strong, sturdy, and simple. Their weakness is difficult to describe, uncommon, and hard to "see". Here are some of my favorites:

http://www.seriouspuzzles.com/satansstirrup.html
http://www.seriouspuzzles.com/wiseguy.html
http://www.seriouspuzzles.com/rope.html

 

And of course, who can forget the Classic Horseshoe Puzzle...For sale at http://www.seriouspuzzles.com/luchorshoes.html

This puzzle still mesmerizes me. It uses a slip and twist motion only made possible by the links between the horseshoe. With the ring nearly in stand still while the horseshoes twist and slip between it, the horseshoes are suddenly side by side and the ring ready to slip off!

 

SPOILER Alert -- solution for Lucky Horseshoes here:
For a slow mo video, check this out.


Horse Shoe Puzzle Secret Explanation How To Solve It


@SeriousShops vs @Kblogger -- first to 1k wins

August 17, 2009 18:09 by adam

Kelly and I entered into a contest back in April to see who could reach 1k twitter followers. I'm currently getting smoked.

But that can change! Help me out, follow me at http://twitter.com/seriousshops

 




Check this blog post later, and these includes should update on their own. To get a better view check out: http://twittercounter.com/compare/SeriousShops/Kblogger/month

** I think these counters above run about 1 day behind too, not sure though.


Organic Jalapeno Home-made Hummus (mild) - Recipe

August 16, 2009 13:12 by adam

After years of buying hummus at the store, I thought I'd see if I could make it cheaper and fresher. Well, it didn't turn out to be much cheaper, but it was super tasty and fun to make. Plus, when you make it yourself, it doesn't seem like such a limited resource, so now I can load up my chips as much I want, because I can just make a new batch. Smile

This recipe makes about 20oz of Mild Organic Jalapeno Hummus for about $4 - $5

Ingredients:

 - 25oz can of organic chick peas
 - 3/8 cup of chick pea liquid from the can (after straining)
 - 5 tablespoons of lemon juice (2 lemons)
 - 2 1/4 tablespoons of tahini
 - 3 jalapenos (fresh or pickled)
 - 3/4 teaspoon of salt
 - 3 tablespoons of olive oil

Preparation:

Strain the can of chick peas (save 3/8 cup of chick pea liquid) and pour the strained chick peas into your blender. Add your chick pea liquid, lemon juice, tahini, salt, olive oil, and just 2 of your jalapenos. Blend for 2-3 minutes on low / medium, or until smooth. Then, add in the last jalapeno and blend for another 15 to 20 seconds, so your jalapeno pieces are still visible. Voila! Enjoy.

Now, try it on vegetables, chips, pita bread, or by the spoonful (its that good!)

 


SeriousShops.com Mission Statement

August 16, 2009 12:49 by adam

At SeriousShops.com we pledge to deliver superior customer service support that includes responsive, courteous, knowledgeable, and friendly representatives matched with fair and lenient return policies. We promise to deliver expedient domestic and international shipping options at competitive prices. And, it is our primary objective to quickly and accurately fulfill our customer’s orders, in most cases, on the same day they are ordered. We will strive to differentiate ourselves markedly from the typical service provided by other online retailers and wholesalers. We will deliver all this, as well as a fresh and wide variety of intriguing products, all for aggressively competitive low prices!


Repost from 2008 Company Memo

August 16, 2009 12:45 by adam

Everything we are tasked with is an opportunity to differentiate ourselves. A great packing job impresses a customer immensely. A positive, helpful, and responsive attitude shocks a customer who is used to bureaucracy and long wait-times. A package shipped 15 minutes after its ordered floors a customer who is used to multi-day response times. Vendors are excited and willing to do business or make exceptions, when they’re paid promptly, or even early. Vendors who are treated with the utmost respect and within a timely manner, thus turning the vendor-customer relationship on it’s head, don’t forget that and are more willing to extend terms or make other concessions. Excited customers, pleased vendors, and impressed co-workers are a real world currency. That currency is the capital needed to grow a business to new heights. And more than growth and material prosperity, its what generates a genuine love of service, a passion for whatever it is that you’re working on, and a love of life. That currency breeds a positivity that is heartfelt thus deepening an internal sense of urgency and purpose. Its a great cycle to be in and all one has to do is kick start it…